Privacy Policy
Carlson Intelligence ("we," "us," or "our") — a DBA of Belleair Pressure Pros LLC — operates the website at carlsonintelligence.com and provides AI-powered lead-response and messaging services to home service businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website or services, you agree to the practices described in this policy.
01Information We Collect
We collect information you provide directly and information generated when you interact with our services:
- Contact information — such as your name, business name, phone number, and email address when you contact us, request a demo, or become a client.
- Message and call content — when a caller reaches a client's business line served by our platform, we process the phone number, message text, location, and job details shared in that conversation in order to respond and qualify the lead.
- Usage information — basic technical data such as browser type and pages visited, collected when you use our website.
02How We Use Information
We use the information we collect to:
- Respond to inquiries and provide the services our clients have engaged us for;
- Text back missed callers, qualify leads, and deliver lead summaries to the business owner;
- Operate, maintain, and improve our website and services;
- Communicate with clients about their account, service updates, and support.
03SMS & Text Messaging
We do not sell your information, and we do not share mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.
No mobile information is shared with third parties for their own marketing. Data may be shared only with the service subcontractors that make our messaging function (such as our telecommunications carrier), solely to deliver the service.
Our platform sends and receives SMS text messages on behalf of our client businesses. When you text or call a business served by Carlson Intelligence, you may receive an automated text reply.
- Message frequency varies based on your interaction.
- Message and data rates may apply, depending on your mobile carrier and plan.
- Reply STOP at any time to opt out of further messages.
- Reply HELP for assistance, or contact us using the details below.
04How We Share Information
We do not sell your personal information. We share information only in these limited situations:
- With our client businesses — lead information from a conversation is delivered to the business that operates the line you contacted.
- With service providers — we use trusted third-party platforms to operate our service, including Twilio (messaging and voice), Anthropic (AI processing), and Railway (hosting). These providers process data only to deliver their function to us.
- For legal reasons — if required by law, subpoena, or to protect rights and safety.
05Data Retention
We retain conversation and lead information only as long as needed to provide the service and for reasonable business and legal purposes, after which it is deleted or de-identified.
06Data Security
We use reasonable technical and organizational safeguards to protect the information we handle. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
07Your Choices
You may opt out of text messages at any time by replying STOP. To request access to, correction of, or deletion of information we hold about you, contact us using the details below and we will respond as required by applicable law.
08Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
09Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by the "Last updated" date above.
10Contact Us
Questions about this policy or your information? Reach us at:
Carlson Intelligence (a DBA of Belleair Pressure Pros LLC)
2840 W Bay Drive, Belleair Bluffs, FL 33770
Phone: (727) 501-5560
Email: [email protected]